share. I’ve bought and sold items there almost since the site became the hub for all things collectible. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. This story begins several months ago when I posted for sale two Mookie Betts cards. They also state that they can’t guarantee the condition of the item being returned. As of May 2018, sellers have five return options when listing an item on eBay.com: No returns accepted; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns So if you haven’t already received an email from eBay, it’s time to learn all about Managed Returns on eBay, so that you are fully prepared when the time comes. Change ), You are commenting using your Facebook account. I’m sure I am not breaking ground here with this, but for me this is a first time. Start your return. ( Log Out / 2. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. Since, obviously, eBay is not willing to do that, than eBay needs to get its nose out of its sellers business. I.E. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. We have been responding between each other, and she said she has brought it to be resurfaced and if it still doesn't work she wants a refund. Who is looking out for us ? it costs double to post through eBay than via royal mail. I refused and held at 10%. I have a chrome plugin that replaces buyer with seller and seller with buyer. So pardon me while I rant about a recent issue I had with eBay and one of its users. Watch Queue Queue I had three people “buy” the item with a Best Offer option, but none of them paid so I had to relist the items. 4 min article Check the status of your return or missing item request I had a return request today for a shirt brand new with tags and the reason for the return request was “does not fit.” I was surprised they were even allowed to request a return since I specifically specified returns weren’t accepted. On our second correspondence the buyer replied, "unfortunately doesn't work for me. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. And that opinion is valid — if I had, I would at least have most of the money that had been sent to me. You can return it even if the seller's returns policy says they don't accept returns. I report him immediately and call CSR. Even if you specify "no returns accepted", under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description. report. Change ), You are commenting using your Google account. I recently sold a dji osmo mobile on eBay, I specified no returns. 7 comments. In requesting a return he said that the shoes are too tight - he said nothing about the item being defective/damaged/not as described. Posted by 1 year ago. No support for sellers in these cases. His photo didn’t show as much damage as my photo in the listing did. In fact, about five minutes later I got a message from the buyer. Buyer is asking for a refund because he can't figure out how to use it. I am going to pay with PayPal using MoneyPak. To improve your help experience, please sign in to your account. The first eBay representative told me that she understands that it is frustrating, and told me that I should accept the return, and eBay could/would step in if I’d like but I had to wait three days for the claim to escalate. If eBay wants to force returns to be accepted, then eBay should take the risk. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). 1. Just a heads up that you might want to to edit it for clarity. This isn't working for me. eBay closes the case. ( Log Out / Change ), You are commenting using your Twitter account. She added that not taking action would force eBay to step in and force the return, refund the money and could ultimately impact my ability to buy and sell on the site. 1. Their reasons for not sending the label are nonsense e.g. Sep 28, 2018 at 10:12 PM. also the seller will get a defect And while it is possible this buyer also feels he is right, and doing everything in their power to protect themselves, it also looks tremendously different on my end as the seller when the flags started to be raised just minutes after payment was made. You know where this is going based on the title of my post here. Their is no point really... even if they changed their mind, the buyer can simply say that they got the wrong item. But I became fixated on this fact: I SELECTED THE OPTION AS A SELLER TO NOT ACCEPT REFUNDS/RETURNS? How It Works. The seller claims the item is not compatible with his mobile device. That return policy can be "no returns accepted" (except for errors in the listing … ( Log Out / I just sell locally to avoid all shenanigans. Also, I felt I had not only shown the cards accurately, but also felt that as a seller I had SELECTED THE OPTION OF NO RETURN/REFUND and by choosing that option, as well as stating it in the description, those words should mean something. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. It was the two cards exactly as I had sent them. It's become so bad that it's the topic of memes and the punchline of jokes. The item was returned and a refund was issued, however I have now received the item back through Royal … The unofficial eBay subreddit. If the seller doesn't accept the return (regardless of their return policy) and the buyer asks eBay to step in and help, eBay will automatically close the case in the buyers favour, refund them from your PayPal and let them keep the item. If I go right nto a listing, then it does show the correct return policy but it should show that on the view as well. "No returns" should not be confused with "No Refunds". Looks like you're using new Reddit on an old browser. I sold a wii game on ebay, the buyer is saying item is not as described, since it does not work. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. eBay and PayPal will not even look at video evidence. I have 14 day returns on all of my items but when looking at 'see sellers other items' the list view shows that for most items, I don't accept returns. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. This representative confirmed that I needed to take action BY the date listed above. Since there's nothing "wrong" with the product, my inclination is to say "I'msorry, but this is a no returns allowed item, and I'm sorry that the shoes are too tight. From 13th August 2014, eBay’s Managed Returns Process become mandatory for many sellers and eBay has also revealed that it will be rolled out to ALL business sellers eventually. Slow but it beats the stress and aggravations. Does “Returns Not Accepted” really mean no returns accepted? You are not alone. I originally shipped the item via FedEx because it's cheaper for heavier items. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. Help for sellers and buyers! The same day the cards were delivered, I received a message from the buyer. I called them and asked how the buyer could possibly win the case when it says no returns accepted and they basically told me they side on … You can leave a response, or trackback from your own site. Furthermore, this representative advised that I SHOULD accept the refund and that I could dispute it further if the item returned to me was not the same as I sold, or had been altered in anyway. I feel that I am being totally screwed. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. Instead, I lost money and I got hosed over and over again because EBay doesn’t back up the seller. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? It worked when we sold it. The photos showed that the Bowman Chrome Purple Refractor was damaged, and the listing also indicated this. I know what this is about, I wonder though when it took effect on ebay.ca. And frankly, I'm 100% okay with that. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. But we don't get back the cost of shipping originally... eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. Also this makes the process require the buyer send the item back instead of filing a claim. He wanted a partial refund to the tune of 25% of the total cost, citing that the cards were damaged and they were not worth what he paid for them. Annoying isn’t it. Now I just have to hope he actually sends back the keyboard instead of bricks. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. They say, “Buyer beware” but what about the sellers? I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. But I was taking a stand because I felt I was right. I opened a return request which the seller accepted, but they refuse to send a postage label and keep insisting that I just post it and they'll refund me. the seller life. Ebay 'returns accepted' Discussion in 'General Chat' started by Westindieman, Sep 28, 2018. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. She also explained what would happen if I did not Take Action by the date as described. I understand that she was just doing her job, and my issue was not with her, but with the policy, as well as with the buyer. Big surprise there. Because the sports card market is volatile and returns/refunds should not be accepted in our market. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. This was refreshing, given the nonsense I’d dealt with a few times already. Buying on eBay is literally a licence to steal..... Ebay now excuses partial refund extortions by buyers. New comments cannot be posted and votes cannot be cast. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. I laughed, explained that policy is ridiculous from a seller standpoint, but ultimately thanked her for her time in explaining things to me — we were on the phone for some 20 minutes. hide. Return merchandise authorisation If you use return merchandise authorisation (RMA), you'll have 8 calendar days to provide your buyers with a label before they can send the item back. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. Press question mark to learn the rest of the keyboard shortcuts. A day went by and I started thinking about the wording shown in the Refund Request and what the first representative said. It fixes posts like this one more often than it breaks them. eBay does not require sellers to accept returns; it only requires sellers to have a return policy. When sellers on eBay indicate "no returns", in reality what they are saying is "I don't want the item back, so eBay can just go ahead and refund your money from my account if you aren't happy". It’s never been my style to run people’s names/accounts through the mud publicly over interactions like this. From my experience it does deter some buyers from initiating a return request. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. We then went around and around about Buyer’s Remorse and what not. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. I denied the request, now I’m pretty much waiting for negative feedback :(. That’s when this escalated because the buyer also didn’t want to budge. When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. Watch Queue Queue. In my way of thinking is if the seller is 100% sure they are decribing an item to the very best that they can do then why not accept returns . In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. What is defined as damaged, faulty or how it is described can be completely different things to different people. IMO as a seller its always better to accept returns, as you then have some control. I pointed out that the photos were included and the description stated the cards were damaged; I told him that the cards would go out ASAP. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. And until recently, this had not been a problem. All you had to do was call eBay and it was done. This is the loophole. She was hesitant to reply, but agreed with my assessment. … If the situation doesn't get resolved in a timely manner, eBay may be called upon to intervene by either the buyer or the seller. And just minutes after my accepting of the offer, the buyer paid. This could be one crappy scenario for both of us and and may not be indicative of their dealings going forward. Sellers on eBay have the option of not offering returns, so it's possible you may be out of luck. I'm gonna build me a space ship, fly to the sun. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). I just made an account with both eBay and PayPal and I am kinda nervous about the seller sending the item. I've tried sending messages, and all he says is "it doesn't work". And sadly, in our hobby of trading cards where the market for our goods is super volatile, buyers have created an environment where they almost always hold all the cards — pun intended. To qualify for a refund, unwanted products must be: - in the same condition as supplied to you - unused, without installation or data input - complete with any accessories and free gifts offered with it - with the original box and unopened packaging But I certainly won't be surprised if I have to allow a return anyway. What if any recourse do I have in this situation. On the flip side, I can also see how frustrating this could be as a buyer. I wrestled with the idea and told her that I’d surly be calling back Friday (April 26) to have eBay step in and vindicate me as a seller seeing as how my posting showed the defects, and I had SELECTED THE NO REFUND/RETURN policy. On the eBay DE, IE, and UK marketplaces, registered business sellers must accept returns for fixed-price items (including auction items with Buy It Now and any other fixed price formats) when the category requires a return policy. I want to open a returns process that will be acceptable. If a buyer doesn't receive their order or it's not what they expected, eBay expects the seller to resolve the situation. 67% Upvoted. Specify ReturnsNotAccepted for a listing if returns are not accepted. Does “Returns Not Accepted” really mean no returns accepted? Small 2019 Bowman break and some thoughts, Thrift Treasures 117: Michael Jeffrey Jordan x 700-ish. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. Extortion is now excusable as long as buyer mails you back anything including a brick. This update also enables a streamlined returns experience for buyers by providing them immediate access to return … So I decided to call. and both eBay and Paypal would still side with them. The buyer decided to request a refund through proper eBay channels, citing that the item was not as described and in the process taking a picture of the damage to the Chrome card. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. I posted the items for sale around the same time the Red Sox won the World Series — I opted to sell these items in hopes of recouping some of the cost for my tickets to World Series Game 5. We're now at a stalemate, I want to follow the eBay process, they don't. You need to call ebay. My seller rating on eBay is 100% and I have had an account on eBay since 2009. Well which one is it? How to create your return policy. If you sell on eBay as a business, you may also have obligations under the Australian Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. “So, in a way, the option (to disallow returns/refunds) is pointless and I’m being forced to accept the return/refund anyway, right?” I asked of the representative. Post was not sent - check your email addresses! You do not have to take it back. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Because the sports card market is volatile and returns/refunds should not be accepted in our market. If you haven’t noticed, I have not shared this buyer’s name, even though at least a dozen of you have asked via Twitter for me to do so. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. 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