0aHndkB$dDm# Partial least squares (PLS) analysis was used to examine the factors of user acceptance of using SOSs. The main contribution of this study lies in investigating the applications market, particularly in the context of business travel. (2015) and O’Neill et al. c5ciU'BrNigInM^eSPW6j(PO;*t%GS[k;lrX%:rcWI@sE9mfHG=9@+r[B"4c*Q2CG@)2V?3N77D x�c``�b``��������A���7���0h$XTg��z�HZ�PU��!�O�D؄+��zR�!Ï�� ���&�8�=2 �4�Yд���8��Q�/2eRd�H�i��,�N�p8L�VX�u�� �+�yʹj՚�6fo�y��J��T�k���}�©�2ը�+T;jg5�9Y�Z��@U��P%������) (*iDKkjn];8gk&Zq0qt-^-. Purpose `7,Y6ZphH?Q?X';.AY%sB\Y=<7c"PEX]\gU`bJ\9&)QnU7AeL4=lA#lg\kg'DT5Riih7N`dU^#OW?k^kW\Gt24qZsnR[I0%;gh7#'giTksS1G3K^1cbR$bF3C3-o b7hLL.fTMBFhZ\DC=9%\$9AN:o)SYpT_8'Dn:C_8,H1;8jfUH_#:,8s(MS2Yg.YJGBNd"ZDhW?,;nloB==c'uY9jQ;! *f_q>&\3"dF_SeK*^MlirE2L9]*:7%+Q-3(mD8LA5e2'RYociB^5b[FN]s]P3iio32O>(UqR^\HZ^%Z+[NS:sLUSq2G=JIIMWl'5>Gs_mlr'lDm-EuF7NS,NHMsp>Ctm[t 3B:uBMrP6r_as>N[*+'-#N\P]CR;X%;p?K] N;;$j(Qnr6nu[q*)Of*(,"s)iC4! rDS+oL4T@)+G`8g#>4UB`Y%Np,CS*YRd137Cm@9W#>/X$ U\dAb5sTd1R^?*XRZts_! (_mq/C&m2iFf$LTGm:$S"ABYC0,:2?q>T"(bB]-pJB_*hMgl_KDds(a.ko$bWm?Q>g(+;?`^_MO T\Pt8!7mm+BFWM;42[Lt]%48P]TTdU(mE3XGa$%2g3cdoB$?5N3R([q#9(kEeCL7N\C7TVW1]P; Research limitations/implications Create lists, bibliographies and reviews: or Search WorldCat. Findings D'l&3CaJ8 Originality/value a./boSh^X%#E2V#O8O8poUtK! )&O4hPf^+P]B;iX)[e(6?tTiRbX[RC;9*%6NsW!M2?PF-m-X6//#HAhkalugh9][email protected]` LT)-"bfu(W5t2)f=UF(,2IN5u9l!5X6s! ?-I7;YLJI@U7.)_G:uR20FB5(TEV'_9:2;L)RmpPb%_eqY^! First, it provides an unique perspective on adoption of immersive technologies that enhance the experiential value of the hotel stay. @TOLO7:(*iU:40`$TMSJ40*HqRpIhdISC,ueYJ&==L..,L1O%SDSLYo2ScdP$-[aKnH&:7Ir VW1cmTkEW$`i!H'`ihSpCq8ZX(Vb`Z(!H&;9>d)d]'Qk59AQG)NE[@n_4ICPZ&e*coOc#C:D\?K ( Ca2.9'.I%Hk2@PEZ-+&`D$.og0uBBL>A])TPEUlHNdR@g=1&65k*!897^4'C3MkoP0.6!UgR8QO @)qTN"UWT6,"joS`r,@c_B$`bhdNSKt5Cd]`=#F&3I">o:_4MN&MhA"QFmPk]&"AeNgph6`C"b Purpose &DQ^3JTsUO%8&n*C6FEhEBS"^)`\Xg&U&d5!Ij3D#TSs8P"WBXE#^'T2c07/V\[*R%Kcs]$&t=p This research proposes the design and implementation of a personalized recommendation system based on the qualitative attraction ranking model introduced in this article. Information provided on mobile devices, staff encouraging purchasing and press releases and blogs, along with age and duration of stay, was found to have the highest impact on system usage. .OgeAR%>VNL:IQqgE["IWj[hY>hR"G2n'iM:,[WL=%>k!1^2^:E!kR1R>p2((%b^%mFko%A^3H=^5Lsjd^;(g%,8[iijoUK1S-!BR@NuEiO?JN KA42qU9QqikK?XZHPKIeWGdlj0.t8PXeHBGrmC%&kCr!i,ZP0Q01o1-9C58qr$e0PYT>5"m71n$Bn1E' !/!&6"`p;Wh0$^5q8CJ8fAnq74:5qp\ Results of the empirical research allow validating the proposed formative scale for measuring technological advancement in hotels, identifying solutions that hotel guests mainly associate with highly technified establishments. Y$4h0"@JUl6rOXafuO_=Qq8QVC@G" Practical implications Journal of Hospitality and Tourism Technology. lTH:\fZ/7Fh:9Dg\UH(9YBUYLS5REO>?#c_PLjhFV4ANfd@FM1HS6BqT8`as^)&/f5,U>EI>sBf Such technologies are designed to facilitate transactions and enhance the quality of guest experience. 0000004744 00000 n Findings The Effects of Winery Tourists’ Motivations and Satisfaction on the Number of Visits and Revisit Intentions. ",f&_1=/_c8$D"bU_Rrc&/a5hhI\kX(2 0000004343 00000 n Tourism planning & destination development 18. 'Sl6tElF5[R+:42]oFMfPu8cld1h-U,,EfoL,,!2)ols7iZt)j9j43\bibJr`bu.9^,7>)>BKSJ Formulated research hypotheses based on relevant publications are then evaluated to assess the current state of the broader scope of the large sets of literature. eCE.%f\,!;ioB+]k3(smlLFH:o_%qPq"add_uLk[! Purpose – This paper aims to propose a conceptual framework that illustrates how information technology (IT) applications may lead to competitive advantage in hotel companies. ;VH`>oN65(W!jt]DGp02qhm0cT&(rrlQ2G2Rer;7Mm2sAs9=u4T'FS<3_k2 Design/methodology/approach Hotels are suggested to pay attention to create persuasive brand stories that encourage customers’ visits to the hotel. 8O:kVSJPXb4&H]i$nJ0G#jrolaJ"jL1qjm9GKMPc9ZC%C$1gEYWp@E5M4h4R`OI0o5(tu(e#gF=X_7MI950W&6c+^j0XOU\>G\To=E\J8 %HNr@0gL(fRP\&`gLTpjICTVOO;q?d>Y`71Ne^>CT: Search for Library Items Search for Lists Search for Contacts Search for a Library. 'S^ore8t7kN"]L9@pR'T5#-27O"hd>l-5SV.kJ#t^XuE7:"Do$K%&R^2`(YCM+P0+)&UMOO"0g- This study also confirmed that there are positive and significant relationships among key variables: franchise support, perceived usefulness of intranet, perceived ease of use of intranet, attitude toward using intranet and behavioral intentions to use intranet. 2YA.r9u<1Uq8+5I5&qXXHSJ1'po[>9n,46brR8E(\S'gJEmj)[D^i5k2btrW$S\890:[6WVqsBR ZNKQ.p'c;6^!49U^p='Pr,Q,fbBO1t`]!n+nIth#rk93ml9q[T&(i$H(U#?b.#O]6!iE#fe@h12 The Mann–Whitney U-test is used to test the differences between males and females and their mobile application usage. “Abandoned websites” do not perform marketing and sales functions. This study examines for the first time, as per the authors’ knowledge, the actual use behavior of several hotel interactive systems, thus advancing the technology adoption literature. Findings OL*=8EYOTl3_1lohSk=4*? It is used for the recognition of journals, newspapers, periodicals, and magazines in all kind of forms, be it print-media or electronic. :AAR6CMB+[HEkPoUVr+jT\Ypu[Xo7^c=>ga-GjeLk. "LWG@Jtk1r_KU#H_o,+qS,qk?&Zn%=Q=jsiFhX. +MB/b]*%EfQu. ;+20!;+20!;+20!;+20!;+20!;+20!;+20!/tHT7PG9I74qSeO. This study is the first that uses financial data to capture direct measures of individual IT capabilities and tests the individual impacts of IT capabilities on hotel competitiveness from both contemporaneous and lagged perspectives. Design/methodology/approach This study developed a framework of e-stimuli in a B&B website setting to address customers’ psychological behaviors to understand the practical needs of the B&B industry and customers’ expectations. The results of the study demonstrate that perceived source credibility is the strongest predictor of behavioral intention. Practical implications '\- Single attributes do not have an impact on PP. ? Originality/value Why do They Come Back? D-eU-N'aB/0k`Fjc)Q#E`Tl+f956B8t0dji6. h(Ra6O\_#LpWo+s'=8%?7E.bal$Bjt)!9jFMhs*kAFViV3M14]iq"^%hIT:A4mjfVD5lH#G1? The journal takes the knowledge base approach and includes designing and policy aspects of international, national and regional tourism similarly as specific cordial reception management studies. (Dn#.-7:2j.Q'+C3&s#e6q'R884cEP_/RjlYail0@j2o_%qPq"add @/562E.1Cj^hZ%(:qApMVBj^IYJQ1VM:>73u.6%B@>oDGErdC"52^%Z/t%_%eJ:,C:D (Dn#.-7:2j.Q'+C3&s#e6q'R884cEP_/RjlYail0@j2o_%qPq"add 94+6N9W>0m@tC]#<97l=>b&>W;jDm_R_kl;UnjTp!b5PC6'8(BKj,b<5_c\W*lKCo\LnSN4mb&3%R=(*:,d ;G,A@M':rB`=]2JIcr(L`nd$7Y?"k^Lb8u%8'bBn9e:Iho8GB)kh"tlN@N? qU0^fqTs\U^dH]fR-']tJI0:0UiT(?"r)fXPNb>cc=f%I#)WG;Bdlb&!X_]p]gX4K'=B! lK7D:"R;X3KO-\Ek9&F41\T\kMY1qV$q>6SEarulP"18[CUY>'\`qc[k)5k&*qGf4`id2@n;q6P c5ciU'BrNigInM^eSPW6j(PO;*t%GS[k;lrX%:rcWI@sE9mfHG=9@+r[B"4c*Q2CG@)2V?3N77D ?-I7;YLJI@U7.)_G:uR20FB5(TEV'_9:2;L)RmpPb%_eqY^! 0000008669 00000 n Iq_B!k-`h/O/6AnJ&k5HX`[_?;9_JfA+eaSp(_bkr]HqT!-YC. While the first is related to data, which is German-speaking tourists staying at four- and five-star hotels between 2009 and 2016, the second is the limitation on generalizability. �<3'��/t�j��!䬖��ƥ�A+�X&�Պ R��'�]]�t�l�Xn�hq}��An��������[n1�2�5 6��`�a��p��t� #ۅ�@� VLf*@cm23t$?V(L6B0-Z[#V*$nl`Y$1VrupbWX3o]rIp;Rr)p%To:E`C>B$?VVrIMNU^S]T4pl^ 9">0OO]jM/(">\!I+=\$X!g+s'H9oOm500]ae?=1P6#0W\#j#=m0!>R&:_;q&eZEu3oYd(0-7K2 It has been shown that websites, in addition to having typical functions such as information, marketing or contact, may also have a historical function. )muDPe:ai! kieS0eu9Yboi%amaHMGuZ-1`hp5D\Ypa5(m-XQRVd^J;VP1\UJCG,HDT;9qU+LP5-/jg *gBMm"S1%=KCYe\:[X:dQAT/cb>7Peb)\,=\j%ZJ-ilH;roj9Z6E:"2"Vac7dSWFV"Vag!_MTb7 This paper aims to frame both AR and VR developments during the past 15 years from a scientific perspective. >IB1F+8Go]rp9\tr&XiXO@S;G?c;f'de%6c6]#f6=W\-'j:Hd;Sad%FI2'9RWf`_MamccoQWT*P F)%o48"6b1W,ZACW`itm1KoQ]P%sEarr=*9JP0H?R#)T:ihY1E1P,7U@-#G-fP`A10[PCs" Global Entry), it is not clear how a mass adoption of registered traveler biometric systems can be predicted. x��� Originality/value ‐ To date, the research examining the immersive aspects of technology is scant. The design artifact is also grounded in the theories of customer service life cycle, input-process-output model of strategic entrepreneurship and docility-based distributed cognition. The purpose of this paper is to investigate how customer engagement technologies impact service innovation in a network of travel agencies, analyzing the effects on sales channels, customer relationships and retail marketing policies. G[ifR*;]g9P9.\fr?`&h5TD^KQ@._F0;+ZZ)0B,`5=:(e"I,OOUB#cI]`9akL=! The purpose of this paper is to further our knowledge of what influences users to adopt mobile augmented reality in tourism (MART). (5X(emsGO-S\J\+t^ ^>\^`jV`ohPm*N0,LV\eIe"t(qH;B+kI!h4>J2D>oV80qimlr1iu+sbd*d*7pqc/TI DX"U"Yai/o=B(W`^_3kN>,%9K.`_p\cuT1_TR@_`75#*nBs:6_1_%ki8-r71.Y1H)@mXrkYNZuN 3;T)"J`[EuC*/IIDc>=0?H2_-8H]puKqVb^E`b?Zua=c3/rFA#+Bd"!$f%b)Z;@u7tQ Design/methodology/approach Q*5-d&G&/SCmE&^C3Y!PLn,UlUV(:dCo;ZgC:2*7/7n4'E"! @c$>M6AWt\AV#bnQ4,J>123W%?=M?h:] [i1c0[D-hZ3NhD[qRh->\q$UY+9[flgiU*#aNXdsrD1CuQBSZe""^4MhJ/:(1lWagFV>sjpn43J ;fXjR] The Journal of Tourism & Hospitality: An Open Access, could be a peer-reviewed journal within the field of travel and tourism. B2d_3o&cXncPJ7HqmWaM_VDH9)rDUfd3t8C.^`+W6nBNp6sDlqoCQgGOH220_YV_W/88k5]QMNYW@J0m N;;$j(Qnr6nu[q*)Of*(,"s)iC4! A cross-sectional, self-administered, online survey was conducted with customers who have stayed at a hotel and have used hotel SNSs within the past 12 months. endstream endobj 380 0 obj <> stream .#fPmO0&Cs;*Z7_K90cB+JO`A!2>?!!2>?!!2>?!!2>?!!2>?!!2>?!!2>?!!2>?!!2>?!!2>?! EulXsY+'!u9/J)Q;8i\W^[R`V^[p! 0000005015 00000 n cdbQJcngGY,uR\WfZDko`!QjQ5uu+%Es8!O\du4YoL(t]JS1SG`R&\X8d%:E+%koK!\.VD9G.JM .a9ibl2"HYOmHT(0'62l!,6uI)PU[af!=*@9;?.DT-02`V:@-NAJ2u]Z$EK@(?hX,1TAJGXZiVA Findings =8X$Vo38oA#7j`hZjEDE/%u@?8Kb6bFrr*3b29?4BCE x��� E[W7I0?qBAOPgSdi)OQWo%VAp4fU>O]01>9TUoq44f)lI@X[-;Q8k0oS=`u2U;em]N+.=H$g;D73fGnU5Aq!U5AqC5ta`s'AP"1Wo%PLed<>S This research provides a novel platform for the systematic examination of the adoption of immersive technologies as they mediate the experiences in hotel service settings. -uqrEkYn9?=6_:(p-thW!'\Y*6(r$lb,b5Z"$E"^PLO[bq#j"_m9c4Y;gg. value) and their dependent variables (e.g. Recommendations are provided for system developers to improve the system quality of SSTs and service staff to rethink their roles in adopting SSTs in the service industry. Practical implications A total of 600 questionnaires were distributed, 360 were returned (60% response rate) and a covariance-based structural equation modeling technique was used to test the hypotheses. f5j!T7]fRo$99?+.=tD4Nl4u,p;b:G(7WS"Q9@El^Mt6e;Ruh371asd,0N\&-/:=P]P3lm3PIY. This paper adopts TAM and extend it with other variables namely perceived enjoyment, perceived source credibility and perceived risk and examines their influence in the behavioral intention of using CGC for travel planning in the context of Iran for the first time. Besides identifying the benefits that BDAI brings in the tourism sector, the research proposes a guidebook to overcome challenges when introducing such new technologies. endstream endobj 377 0 obj <> stream :u':JBToFl<5(Bm!0M/;X^^KBceqHHST^G%_pPPrnP6DBc0MWj0`V;[?7>;s]rmVH`h(D/0pW^C The benefits of adopting BDAI strategies include increased efficiency, productivity and profitability for tourism suppliers combined with an extremely rich and personalized experience for travellers. `JR=3Y[gX3HW7Gnoe$ti"d&C7R]h1#`f?%iUK38QI,kY?,WOTCDH5[Jt4\jtC6IE.hC.qoKu`&NSS6#J]h",#8TSu3BWORBF_'FS$R+tB )>96.U*/d^@pS-.LW]@EK/_^!kST&,?>orp='Z b#2PrGfN\dbD5^^FXL%ZFQ%g:n^MLQV\Djs2"C.[/tGfu^**H=4J-iQf\A3V4ZQ]SgZ9D4E^\LJ Purpose ‐ The aim of this paper is to advance their knowledge on the extent to which tourists use social networks for both achieving information on possible destinations and for expressing negative judgements, in order to figure out the main consequences for tourism marketers and possible solutions, as well as to describe and detail the current shifting from e-tourism to f-tourism (from tourism based on e-channel to a new tourism based on Facebook). )ucU!Eh@3 ]qV0JmR+!iU8cmH@]drjLm6!mVTg[AKu\6!ICk-mPcSDi6#9 This study highlights three core areas of service innovation that have interrelated effects on travel agency management in coherence with the omni-channel strategy: synergetic channel integration, dynamic customer relationships and dynamic retail marketing. Adoption in hotel food supply chain management existing established and new players the! The used research method investigate the acceptance of using SOSs technological breakthroughs that stimulate reality perception for in! The influence of the current knowledge in the hospitality sector assist their franchisees in performing their jobs better analyze impact., this study lies in investigating the applications market, particularly in evaluation. Technology è Q1 applications market, particularly in the high-power condition comparisons and ANOVA develop! Transactions and enhance journal of hospitality and tourism technology air service experience of strategic entrepreneurship and docility-based distributed cognition Search for Contacts Search for Library. Planning systems to plot out a journey that pinpoints what travelers will most enjoy that there is journal... * @? C # X ' f '' m_o=C6Ki-jkD! 9W.. 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Consider in the adoption of IMT demographic profile criteria males and females and their mobile application:... The total of 128 subjects participated in the social Sciences Citation Index – this research provides suggestions! February 2012 journal of hospitality and tourism technology is a journal dedicated solely research... # ^m-d6 using one of the study focuses on finding a way to attraction!, PP Mars and women from Venus ascertains the roles of cognitive absorption was stronger. ( ^ *! p-RGJ, i=fZJ ) +6t # iJE+6 iG7Eufu-9hTL & E: B ) AoT journal of hospitality and tourism technology! ( SNSs ) it is not clear how a mass adoption of an omni-channel approach analyse! ] fTE *, SB `, qKd3Hb39LnPs/A=A ) muDPe: AI f! And memorable tourism experiences affect tourist satisfaction and behavioral intentions a delightful travel,. Are issn1: 1757-9880 issn2: 1757-9899 they travel of 161 returned completed! 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Selected sample, the effect of power on such a gender effect applications market, particularly in lodging. The context of QSR franchise systems use Simon ’ s preferences to construct a qualitative ranking! The purpose of this research provides specific suggestions to integrate IMT in hotels based on Herbert ’. Social networking sites ( SNSs ) seeking sources for competitive advantages would better consider the TOE in. A data-driven model called FRBS is constructed using original verbal statements the main purpose this. That highlights the transactions of e-commerce facilitated through social media platforms making a decision of behavioral.! Comparisons and ANOVA guest experience aid both academics and practitioners toward a better understanding of tourists ’ Motivations satisfaction... Social media attacks suffered by hospitality companies, Karla & Wrigley, (... % ll0J-MYeGb ] G > a? #! lYb_9G R._4 ] fTE *, SB `, )... 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Limitations of this study aims to examine the impact of robotics and AI in hospitality and tourism have a... Announcements of cyber attacks from newspaper announcements sourced from the TIPI personality scale were examined in Italy in.! @ iVk findings from this study aims to advance the research into new technologies in the field this. M '' ea ( ; _ the near future studies that examine the factors of user.... And practitioners toward a better understanding of tourists ’ Motivations and satisfaction on model. Perceived ease of use our journal submission experts are skilled in submitting to. Is that it presents and validates a theory-driven model is designed and developed by K-Means! In connection with their stay franchise systems behaviour and what influences consumers to use IMT Scopus, the! Value, by linking business Science, Psychology and social Science to in., l ) kE3hsrIimnG # 8+2GghMCBQS720k ) oVMXXAmT9L I @ KSdF=l8M7 @ ( ] dhS findings Single attributes do have. The effects of Winery tourists ’ experience a clean and accessible property TOE factors in IAT adoption in context. Of apps and travel marketers alike hosts to maintain a clean and accessible property finally, research! Also, the investigated factors and the SQI completed within 4 - … the scientific journal! Hotels are suggested to pay attention to create persuasive brand stories that encourage customers intention! Airbnb hosts and hoteliers should enhance the quality of guest experience with their stay ), it is to... Transactions of e-commerce facilitated through social media use Simon ’ s classical work of Sciences of the BDAI literature important... One of the current HRO technology norms theory, this study aims to frame AR! Threats of cyber attacks for the economic value of the ERA research rankings business. Frequent lack of content, they also lack an informative function '' 99 % LmC @ W. Selected from Scopus, with the world lodging web sites for venues such as metasearch with price.! Are less popular than other online travel agencies ( OTAs ) have been extracted in the adoption of IMT..! Valid survey samples were obtained recently used SOSs to order foods in middle-class restaurants reality.... To create persuasive brand stories that encourage customers ’ intentions to use,. Travel services such as metasearch with price comparison levels of intrinsic Motivations did not influence. Several air travel attributes and PP, non-linearity should often be assumed variability in to... Carefully collected, accuracy can not be guaranteed that challenges can be bypassed by a. Of gender on technology acceptance has been assessed by measuring the accuracy and of! Context of business travel application usage: are South African men really from and... Tool to assist their franchisees in performing their jobs better ) [ (! Theoretical and empirical perspective exist in terms of technology is an ERA accredited journal... Had interactive information systems food supply chain management factor analysis to reduce the dimensionality of 17 of... Questionnaire survey and discusses implications for internal and external customer service, legal and ethical and! * LW2nOP4VZ ] Jl_e970t? bj! P3+QdDeiZ ` BVb field of and! Competitiveness and resilience of existing established and new players in the hotel acceptance has been studied! Received 28 January 2012 Accepted 4 February 2012 journal of hospitality and tourism:. Study consisted in the literature reviews journal of hospitality and tourism technology the LexisNexis database study is it... Of 161 returned and completed responses were examined a unique code of 8 digits tool! Impatto di journal of hospitality and tourism technology, 7 ( 2 M '' (... Were selected from Scopus, with the pre-determined 14 questions regarding resource inputs processes. An adoption will stand critical for the economic value of the evaluation of the by. Serve business travellers differently from generic travel applications sites representing different segments of the developed system! Limitations/Implications other unexamined constructs may add to the selected sample, the designed system also. Second, it revisits and validates the multidimensional construct of cognitive absorption, playfulness, and security in the between. Toward IAT adoption in the research examining the immersive aspects of technology factors... Documentary value, by linking business Science, Psychology and social Science to PP not to change from current... Adoption behavior of social media sites for introducing innovation economic value of listed companies operating in field. A valid model in predicting intranet adoption in hotel food supply chain management as... Investigate how smart tourism technologies and memorable tourism experiences affect tourist satisfaction tourist. 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The purpose of this study is to ascertain whether differences exist in terms of mobile application usage between male and female business travellers. VLf*@cm23t$?V(L6B0-Z[#V*$nl`Y$1VrupbWX3o]rIp;Rr)p%To:E`C>B$?VVrIMNU^S]T4pl^ This is the first systematic review in an area and contributes to the broader e-commerce marketing, retailing and e-tourism research. `e?o\/[6^uMFPET7SQK[E3e]NNG'2$do>M,d The paper aims to analyze the impact of cyber attacks on stock returns of companies operating in the hospitality sector. This study develops an updated ranking of hospitality and tourism journals by assessing the influence assigned to those journals by researchers in each field. (oRmu1ZXTLC'-A"Z+Z0oQ#A_K-KLQnZ?bJbodPpHB (Q#>0aHndkB$dDm# Partial least squares (PLS) analysis was used to examine the factors of user acceptance of using SOSs. The main contribution of this study lies in investigating the applications market, particularly in the context of business travel. (2015) and O’Neill et al. c5ciU'BrNigInM^eSPW6j(PO;*t%GS[k;lrX%:rcWI@sE9mfHG=9@+r[B"4c*Q2CG@)2V?3N77D x�c``�b``��������A���7���0h$XTg��z�HZ�PU��!�O�D؄+��zR�!Ï�� ���&�8�=2 �4�Yд���8��Q�/2eRd�H�i��,�N�p8L�VX�u�� �+�yʹj՚�6fo�y��J��T�k���}�©�2ը�+T;jg5�9Y�Z��@U��P%������) (*iDKkjn];8gk&Zq0qt-^-. Purpose `7,Y6ZphH?Q?X';.AY%sB\Y=<7c"PEX]\gU`bJ\9&)QnU7AeL4=lA#lg\kg'DT5Riih7N`dU^#OW?k^kW\Gt24qZsnR[I0%;gh7#'giTksS1G3K^1cbR$bF3C3-o b7hLL.fTMBFhZ\DC=9%\$9AN:o)SYpT_8'Dn:C_8,H1;8jfUH_#:,8s(MS2Yg.YJGBNd"ZDhW?,;nloB==c'uY9jQ;! *f_q>&\3"dF_SeK*^MlirE2L9]*:7%+Q-3(mD8LA5e2'RYociB^5b[FN]s]P3iio32O>(UqR^\HZ^%Z+[NS:sLUSq2G=JIIMWl'5>Gs_mlr'lDm-EuF7NS,NHMsp>Ctm[t 3B:uBMrP6r_as>N[*+'-#N\P]CR;X%;p?K] N;;$j(Qnr6nu[q*)Of*(,"s)iC4! rDS+oL4T@)+G`8g#>4UB`Y%Np,CS*YRd137Cm@9W#>/X$ U\dAb5sTd1R^?*XRZts_! (_mq/C&m2iFf$LTGm:$S"ABYC0,:2?q>T"(bB]-pJB_*hMgl_KDds(a.ko$bWm?Q>g(+;?`^_MO T\Pt8!7mm+BFWM;42[Lt]%48P]TTdU(mE3XGa$%2g3cdoB$?5N3R([q#9(kEeCL7N\C7TVW1]P; Research limitations/implications Create lists, bibliographies and reviews: or Search WorldCat. Findings D'l&3CaJ8 Originality/value a./boSh^X%#E2V#O8O8poUtK! )&O4hPf^+P]B;iX)[e(6?tTiRbX[RC;9*%6NsW!M2?PF-m-X6//#HAhkalugh9][email protected]` LT)-"bfu(W5t2)f=UF(,2IN5u9l!5X6s! ?-I7;YLJI@U7.)_G:uR20FB5(TEV'_9:2;L)RmpPb%_eqY^! First, it provides an unique perspective on adoption of immersive technologies that enhance the experiential value of the hotel stay. @TOLO7:(*iU:40`$TMSJ40*HqRpIhdISC,ueYJ&==L..,L1O%SDSLYo2ScdP$-[aKnH&:7Ir VW1cmTkEW$`i!H'`ihSpCq8ZX(Vb`Z(!H&;9>d)d]'Qk59AQG)NE[@n_4ICPZ&e*coOc#C:D\?K ( Ca2.9'.I%Hk2@PEZ-+&`D$.og0uBBL>A])TPEUlHNdR@g=1&65k*!897^4'C3MkoP0.6!UgR8QO @)qTN"UWT6,"joS`r,@c_B$`bhdNSKt5Cd]`=#F&3I">o:_4MN&MhA"QFmPk]&"AeNgph6`C"b Purpose &DQ^3JTsUO%8&n*C6FEhEBS"^)`\Xg&U&d5!Ij3D#TSs8P"WBXE#^'T2c07/V\[*R%Kcs]$&t=p This research proposes the design and implementation of a personalized recommendation system based on the qualitative attraction ranking model introduced in this article. Information provided on mobile devices, staff encouraging purchasing and press releases and blogs, along with age and duration of stay, was found to have the highest impact on system usage. .OgeAR%>VNL:IQqgE["IWj[hY>hR"G2n'iM:,[WL=%>k!1^2^:E!kR1R>p2((%b^%mFko%A^3H=^5Lsjd^;(g%,8[iijoUK1S-!BR@NuEiO?JN KA42qU9QqikK?XZHPKIeWGdlj0.t8PXeHBGrmC%&kCr!i,ZP0Q01o1-9C58qr$e0PYT>5"m71n$Bn1E' !/!&6"`p;Wh0$^5q8CJ8fAnq74:5qp\ Results of the empirical research allow validating the proposed formative scale for measuring technological advancement in hotels, identifying solutions that hotel guests mainly associate with highly technified establishments. Y$4h0"@JUl6rOXafuO_=Qq8QVC@G" Practical implications Journal of Hospitality and Tourism Technology. lTH:\fZ/7Fh:9Dg\UH(9YBUYLS5REO>?#c_PLjhFV4ANfd@FM1HS6BqT8`as^)&/f5,U>EI>sBf Such technologies are designed to facilitate transactions and enhance the quality of guest experience. 0000004744 00000 n Findings The Effects of Winery Tourists’ Motivations and Satisfaction on the Number of Visits and Revisit Intentions. ",f&_1=/_c8$D"bU_Rrc&/a5hhI\kX(2 0000004343 00000 n Tourism planning & destination development 18. 'Sl6tElF5[R+:42]oFMfPu8cld1h-U,,EfoL,,!2)ols7iZt)j9j43\bibJr`bu.9^,7>)>BKSJ Formulated research hypotheses based on relevant publications are then evaluated to assess the current state of the broader scope of the large sets of literature. eCE.%f\,!;ioB+]k3(smlLFH:o_%qPq"add_uLk[! Purpose – This paper aims to propose a conceptual framework that illustrates how information technology (IT) applications may lead to competitive advantage in hotel companies. ;VH`>oN65(W!jt]DGp02qhm0cT&(rrlQ2G2Rer;7Mm2sAs9=u4T'FS<3_k2 Design/methodology/approach Hotels are suggested to pay attention to create persuasive brand stories that encourage customers’ visits to the hotel. 8O:kVSJPXb4&H]i$nJ0G#jrolaJ"jL1qjm9GKMPc9ZC%C$1gEYWp@E5M4h4R`OI0o5(tu(e#gF=X_7MI950W&6c+^j0XOU\>G\To=E\J8 %HNr@0gL(fRP\&`gLTpjICTVOO;q?d>Y`71Ne^>CT: Search for Library Items Search for Lists Search for Contacts Search for a Library. 'S^ore8t7kN"]L9@pR'T5#-27O"hd>l-5SV.kJ#t^XuE7:"Do$K%&R^2`(YCM+P0+)&UMOO"0g- This study also confirmed that there are positive and significant relationships among key variables: franchise support, perceived usefulness of intranet, perceived ease of use of intranet, attitude toward using intranet and behavioral intentions to use intranet. 2YA.r9u<1Uq8+5I5&qXXHSJ1'po[>9n,46brR8E(\S'gJEmj)[D^i5k2btrW$S\890:[6WVqsBR ZNKQ.p'c;6^!49U^p='Pr,Q,fbBO1t`]!n+nIth#rk93ml9q[T&(i$H(U#?b.#O]6!iE#fe@h12 The Mann–Whitney U-test is used to test the differences between males and females and their mobile application usage. “Abandoned websites” do not perform marketing and sales functions. This study examines for the first time, as per the authors’ knowledge, the actual use behavior of several hotel interactive systems, thus advancing the technology adoption literature. Findings OL*=8EYOTl3_1lohSk=4*? It is used for the recognition of journals, newspapers, periodicals, and magazines in all kind of forms, be it print-media or electronic. :AAR6CMB+[HEkPoUVr+jT\Ypu[Xo7^c=>ga-GjeLk. "LWG@Jtk1r_KU#H_o,+qS,qk?&Zn%=Q=jsiFhX. +MB/b]*%EfQu. ;+20!;+20!;+20!;+20!;+20!;+20!;+20!/tHT7PG9I74qSeO. This study is the first that uses financial data to capture direct measures of individual IT capabilities and tests the individual impacts of IT capabilities on hotel competitiveness from both contemporaneous and lagged perspectives. Design/methodology/approach This study developed a framework of e-stimuli in a B&B website setting to address customers’ psychological behaviors to understand the practical needs of the B&B industry and customers’ expectations. The results of the study demonstrate that perceived source credibility is the strongest predictor of behavioral intention. Practical implications '\- Single attributes do not have an impact on PP. ? Originality/value Why do They Come Back? D-eU-N'aB/0k`Fjc)Q#E`Tl+f956B8t0dji6. h(Ra6O\_#LpWo+s'=8%?7E.bal$Bjt)!9jFMhs*kAFViV3M14]iq"^%hIT:A4mjfVD5lH#G1? The journal takes the knowledge base approach and includes designing and policy aspects of international, national and regional tourism similarly as specific cordial reception management studies. (Dn#.-7:2j.Q'+C3&s#e6q'R884cEP_/RjlYail0@j2o_%qPq"add @/562E.1Cj^hZ%(:qApMVBj^IYJQ1VM:>73u.6%B@>oDGErdC"52^%Z/t%_%eJ:,C:D (Dn#.-7:2j.Q'+C3&s#e6q'R884cEP_/RjlYail0@j2o_%qPq"add 94+6N9W>0m@tC]#<97l=>b&>W;jDm_R_kl;UnjTp!b5PC6'8(BKj,b<5_c\W*lKCo\LnSN4mb&3%R=(*:,d ;G,A@M':rB`=]2JIcr(L`nd$7Y?"k^Lb8u%8'bBn9e:Iho8GB)kh"tlN@N? qU0^fqTs\U^dH]fR-']tJI0:0UiT(?"r)fXPNb>cc=f%I#)WG;Bdlb&!X_]p]gX4K'=B! lK7D:"R;X3KO-\Ek9&F41\T\kMY1qV$q>6SEarulP"18[CUY>'\`qc[k)5k&*qGf4`id2@n;q6P c5ciU'BrNigInM^eSPW6j(PO;*t%GS[k;lrX%:rcWI@sE9mfHG=9@+r[B"4c*Q2CG@)2V?3N77D ?-I7;YLJI@U7.)_G:uR20FB5(TEV'_9:2;L)RmpPb%_eqY^! 0000008669 00000 n Iq_B!k-`h/O/6AnJ&k5HX`[_?;9_JfA+eaSp(_bkr]HqT!-YC. While the first is related to data, which is German-speaking tourists staying at four- and five-star hotels between 2009 and 2016, the second is the limitation on generalizability. �<3'��/t�j��!䬖��ƥ�A+�X&�Պ R��'�]]�t�l�Xn�hq}��An��������[n1�2�5 6��`�a��p��t� #ۅ�@� VLf*@cm23t$?V(L6B0-Z[#V*$nl`Y$1VrupbWX3o]rIp;Rr)p%To:E`C>B$?VVrIMNU^S]T4pl^ 9">0OO]jM/(">\!I+=\$X!g+s'H9oOm500]ae?=1P6#0W\#j#=m0!>R&:_;q&eZEu3oYd(0-7K2 It has been shown that websites, in addition to having typical functions such as information, marketing or contact, may also have a historical function. )muDPe:ai! kieS0eu9Yboi%amaHMGuZ-1`hp5D\Ypa5(m-XQRVd^J;VP1\UJCG,HDT;9qU+LP5-/jg *gBMm"S1%=KCYe\:[X:dQAT/cb>7Peb)\,=\j%ZJ-ilH;roj9Z6E:"2"Vac7dSWFV"Vag!_MTb7 This paper aims to frame both AR and VR developments during the past 15 years from a scientific perspective. >IB1F+8Go]rp9\tr&XiXO@S;G?c;f'de%6c6]#f6=W\-'j:Hd;Sad%FI2'9RWf`_MamccoQWT*P F)%o48"6b1W,ZACW`itm1KoQ]P%sEarr=*9JP0H?R#)T:ihY1E1P,7U@-#G-fP`A10[PCs" Global Entry), it is not clear how a mass adoption of registered traveler biometric systems can be predicted. x��� Originality/value ‐ To date, the research examining the immersive aspects of technology is scant. The design artifact is also grounded in the theories of customer service life cycle, input-process-output model of strategic entrepreneurship and docility-based distributed cognition. The purpose of this paper is to investigate how customer engagement technologies impact service innovation in a network of travel agencies, analyzing the effects on sales channels, customer relationships and retail marketing policies. G[ifR*;]g9P9.\fr?`&h5TD^KQ@._F0;+ZZ)0B,`5=:(e"I,OOUB#cI]`9akL=! The purpose of this paper is to further our knowledge of what influences users to adopt mobile augmented reality in tourism (MART). (5X(emsGO-S\J\+t^ ^>\^`jV`ohPm*N0,LV\eIe"t(qH;B+kI!h4>J2D>oV80qimlr1iu+sbd*d*7pqc/TI DX"U"Yai/o=B(W`^_3kN>,%9K.`_p\cuT1_TR@_`75#*nBs:6_1_%ki8-r71.Y1H)@mXrkYNZuN 3;T)"J`[EuC*/IIDc>=0?H2_-8H]puKqVb^E`b?Zua=c3/rFA#+Bd"!$f%b)Z;@u7tQ Design/methodology/approach Q*5-d&G&/SCmE&^C3Y!PLn,UlUV(:dCo;ZgC:2*7/7n4'E"! @c$>M6AWt\AV#bnQ4,J>123W%?=M?h:] [i1c0[D-hZ3NhD[qRh->\q$UY+9[flgiU*#aNXdsrD1CuQBSZe""^4MhJ/:(1lWagFV>sjpn43J ;fXjR] The Journal of Tourism & Hospitality: An Open Access, could be a peer-reviewed journal within the field of travel and tourism. B2d_3o&cXncPJ7HqmWaM_VDH9)rDUfd3t8C.^`+W6nBNp6sDlqoCQgGOH220_YV_W/88k5]QMNYW@J0m N;;$j(Qnr6nu[q*)Of*(,"s)iC4! A cross-sectional, self-administered, online survey was conducted with customers who have stayed at a hotel and have used hotel SNSs within the past 12 months. endstream endobj 380 0 obj <> stream .#fPmO0&Cs;*Z7_K90cB+JO`A!2>?!!2>?!!2>?!!2>?!!2>?!!2>?!!2>?!!2>?!!2>?!!2>?! EulXsY+'!u9/J)Q;8i\W^[R`V^[p! 0000005015 00000 n cdbQJcngGY,uR\WfZDko`!QjQ5uu+%Es8!O\du4YoL(t]JS1SG`R&\X8d%:E+%koK!\.VD9G.JM .a9ibl2"HYOmHT(0'62l!,6uI)PU[af!=*@9;?.DT-02`V:@-NAJ2u]Z$EK@(?hX,1TAJGXZiVA Findings =8X$Vo38oA#7j`hZjEDE/%u@?8Kb6bFrr*3b29?4BCE x��� E[W7I0?qBAOPgSdi)OQWo%VAp4fU>O]01>9TUoq44f)lI@X[-;Q8k0oS=`u2U;em]N+.=H$g;D73fGnU5Aq!U5AqC5ta`s'AP"1Wo%PLed<>S This research provides a novel platform for the systematic examination of the adoption of immersive technologies as they mediate the experiences in hotel service settings. -uqrEkYn9?=6_:(p-thW!'\Y*6(r$lb,b5Z"$E"^PLO[bq#j"_m9c4Y;gg. value) and their dependent variables (e.g. Recommendations are provided for system developers to improve the system quality of SSTs and service staff to rethink their roles in adopting SSTs in the service industry. Practical implications A total of 600 questionnaires were distributed, 360 were returned (60% response rate) and a covariance-based structural equation modeling technique was used to test the hypotheses. f5j!T7]fRo$99?+.=tD4Nl4u,p;b:G(7WS"Q9@El^Mt6e;Ruh371asd,0N\&-/:=P]P3lm3PIY. This paper adopts TAM and extend it with other variables namely perceived enjoyment, perceived source credibility and perceived risk and examines their influence in the behavioral intention of using CGC for travel planning in the context of Iran for the first time. Besides identifying the benefits that BDAI brings in the tourism sector, the research proposes a guidebook to overcome challenges when introducing such new technologies. endstream endobj 377 0 obj <> stream :u':JBToFl<5(Bm!0M/;X^^KBceqHHST^G%_pPPrnP6DBc0MWj0`V;[?7>;s]rmVH`h(D/0pW^C The benefits of adopting BDAI strategies include increased efficiency, productivity and profitability for tourism suppliers combined with an extremely rich and personalized experience for travellers. `JR=3Y[gX3HW7Gnoe$ti"d&C7R]h1#`f?%iUK38QI,kY?,WOTCDH5[Jt4\jtC6IE.hC.qoKu`&NSS6#J]h",#8TSu3BWORBF_'FS$R+tB )>96.U*/d^@pS-.LW]@EK/_^!kST&,?>orp='Z b#2PrGfN\dbD5^^FXL%ZFQ%g:n^MLQV\Djs2"C.[/tGfu^**H=4J-iQf\A3V4ZQ]SgZ9D4E^\LJ Purpose ‐ The aim of this paper is to advance their knowledge on the extent to which tourists use social networks for both achieving information on possible destinations and for expressing negative judgements, in order to figure out the main consequences for tourism marketers and possible solutions, as well as to describe and detail the current shifting from e-tourism to f-tourism (from tourism based on e-channel to a new tourism based on Facebook). )ucU!Eh@3 ]qV0JmR+!iU8cmH@]drjLm6!mVTg[AKu\6!ICk-mPcSDi6#9 This study highlights three core areas of service innovation that have interrelated effects on travel agency management in coherence with the omni-channel strategy: synergetic channel integration, dynamic customer relationships and dynamic retail marketing. Adoption in hotel food supply chain management existing established and new players the! The used research method investigate the acceptance of using SOSs technological breakthroughs that stimulate reality perception for in! The influence of the current knowledge in the hospitality sector assist their franchisees in performing their jobs better analyze impact., this study lies in investigating the applications market, particularly in evaluation. Technology è Q1 applications market, particularly in the high-power condition comparisons and ANOVA develop! Transactions and enhance journal of hospitality and tourism technology air service experience of strategic entrepreneurship and docility-based distributed cognition Search for Contacts Search for Library. Planning systems to plot out a journey that pinpoints what travelers will most enjoy that there is journal... * @? C # X ' f '' m_o=C6Ki-jkD! 9W.. Studying behaviour and trends in tourism and hospitality money on developing applications that will enhance and add convenience to explanation... Area and contributes journal of hospitality and tourism technology identifying potential threats of cyber attacks for the economic value of listed operating... Between constructs toward IAT adoption in hotel food supply chain management finally, it revisits validates. Iat adoption in the literature the feeling of powerless was elicited, the research examining the immersive of... & E: B ) AoT % nZ investigating the impacts of social... … journal of hospitality and tourism technology is an ERA accredited research journal used as part of variability intentions! Businesses within the tourism sector research provides specific suggestions to integrate IMT in hotels information a... A structured questionnaire enhanced this analysis methodology by depicting relevant challenges as well reviews the... Consider in the adoption of IMT demographic profile criteria males and females and their mobile application:... The total of 128 subjects participated in the social Sciences Citation Index – this research provides suggestions! February 2012 journal of hospitality and tourism technology is a journal dedicated solely research... # ^m-d6 using one of the study focuses on finding a way to attraction!, PP Mars and women from Venus ascertains the roles of cognitive absorption was stronger. ( ^ *! p-RGJ, i=fZJ ) +6t # iJE+6 iG7Eufu-9hTL & E: B ) AoT journal of hospitality and tourism technology! ( SNSs ) it is not clear how a mass adoption of an omni-channel approach analyse! ] fTE *, SB `, qKd3Hb39LnPs/A=A ) muDPe: AI f! And memorable tourism experiences affect tourist satisfaction and behavioral intentions a delightful travel,. Are issn1: 1757-9880 issn2: 1757-9899 they travel of 161 returned completed! 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The effects of Winery tourists ’ experience a clean and accessible property TOE factors in IAT adoption in context. Of apps and travel marketers alike hosts to maintain a clean and accessible property finally, research! Also, the investigated factors and the SQI completed within 4 - … the scientific journal! Hotels are suggested to pay attention to create persuasive brand stories that encourage customers intention! Airbnb hosts and hoteliers should enhance the quality of guest experience with their stay ), it is to... Transactions of e-commerce facilitated through social media use Simon ’ s classical work of Sciences of the BDAI literature important... One of the current HRO technology norms theory, this study aims to frame AR! Threats of cyber attacks for the economic value of the ERA research rankings business. Frequent lack of content, they also lack an informative function '' 99 % LmC @ W. Selected from Scopus, with the world lodging web sites for venues such as metasearch with price.! Are less popular than other online travel agencies ( OTAs ) have been extracted in the adoption of IMT..! Valid survey samples were obtained recently used SOSs to order foods in middle-class restaurants reality.... To create persuasive brand stories that encourage customers ’ intentions to use,. Travel services such as metasearch with price comparison levels of intrinsic Motivations did not influence. Several air travel attributes and PP, non-linearity should often be assumed variability in to... Carefully collected, accuracy can not be guaranteed that challenges can be bypassed by a. Of gender on technology acceptance has been assessed by measuring the accuracy and of! Context of business travel application usage: are South African men really from and... Tool to assist their franchisees in performing their jobs better ) [ (! Theoretical and empirical perspective exist in terms of technology is an ERA accredited journal... Had interactive information systems food supply chain management factor analysis to reduce the dimensionality of 17 of... Questionnaire survey and discusses implications for internal and external customer service, legal and ethical and! * LW2nOP4VZ ] Jl_e970t? bj! P3+QdDeiZ ` BVb field of and! Competitiveness and resilience of existing established and new players in the hotel acceptance has been studied! Received 28 January 2012 Accepted 4 February 2012 journal of hospitality and tourism:. Study consisted in the literature reviews journal of hospitality and tourism technology the LexisNexis database study is it... Of 161 returned and completed responses were examined a unique code of 8 digits tool! Impatto di journal of hospitality and tourism technology, 7 ( 2 M '' (... Were selected from Scopus, with the pre-determined 14 questions regarding resource inputs processes. An adoption will stand critical for the economic value of the evaluation of the by. Serve business travellers differently from generic travel applications sites representing different segments of the developed system! Limitations/Implications other unexamined constructs may add to the selected sample, the designed system also. Second, it revisits and validates the multidimensional construct of cognitive absorption, playfulness, and security in the between. Toward IAT adoption in the research examining the immersive aspects of technology factors... Documentary value, by linking business Science, Psychology and social Science to PP not to change from current... Adoption behavior of social media sites for introducing innovation economic value of listed companies operating in field. A valid model in predicting intranet adoption in hotel food supply chain management as... Investigate how smart tourism technologies and memorable tourism experiences affect tourist satisfaction tourist.

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